Rarely does an erected flag fly alone. An invisible wind moves it, meaning an external force. When the wind blows, flags flutter, dust rises, and laundry dries. Many changes occur in response to one external factor, but we cannot see the cause. Eyes capable of reading invisible external causes can respond to a world of rapid change. We cannot attribute a cause solely by observing a phenomenon; instead, we must recognize a specific pattern across multiple phenomena. The ability to detect hidden commonalities is a form of wisdom. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”