Adequacy : Moderate and appropriate nature. In the early days of the Roman Empire , Emperor Tiberius hosted a grand feast and invited an inventor. The inventor presented a glass as a gift, and the emperor inquired about its features. When the inventor claimed that the glass was unbreakable , the emperor dropped it on the floor. Only one side was dented, and the emperor touched that spot, restoring it to its original condition. Astonished, the emperor asked the inventor, “Have you ever taught anyone how to make this glass?” The inventor replied, “I did not tell anyone.” Then the emperor ordered his execution because if the recipe for the glass were known, the value of the emperor’s gold and silver treasures would plummet. No matter how excellent something is, it can be the worst depending on the situation and context. That’s why adequacy is essential. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”