When an organizational leader is busy, the organization is at risk. There is a high probability that work is abnormally concentrated on the leader or that the tasks currently being pursued are unsuitable for the organization. If leaders fail to address the right issues due to their own busyness or if tasks are not properly distributed within the organization, a crisis will soon arise. Being busy does not equate to sincerity. Instead, we must recognize the warning signs of limitations to survive. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”