Negativity Bias: the tendency to focus more on bad things than good ones, influenced by its survival benefits. Our language contains about 30% words expressing positive emotions, 50% expressing negative emotions, and the rest neutral. It’s probably normal to say negative things. However, even in this environment, a small number of successful people use “positive language” that they are less likely to speak. Habits are important. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”