In our society, there are accepted ways to communicate messages. Messages that don’t follow this format are often rejected or ignored by the public. If CEOs or politicians don’t understand this communication format and fail to deliver their messages effectively, people won’t understand them, which can harm the relationship. Meetings like those of accounting, the board of directors, and general shareholders meetings are examples of these communication formats. We need to learn the correct format first so we can express ourselves clearly. You could attend a swimming competition in a suit, but since it would seem funny, a leader must understand this formality well to be effective. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”