As a result, it is easy to justify a motive or process. Consequently, individuals who distort motives or processes excel at rationalizing their own mistakes and often misrepresent and belittle the original intentions of others. Such a person is adept at criticizing others, lamenting poor outcomes, and frequently exposing an underlying greed for regret. This individual effectively repels assistance from those around them, yet wonders why many betray him or her and depart. They also attempt to overlook the presence of greed at the core of their actions. - Joseph’s “just my thoughts”
Companies that experience growth stagnation have a loss of customer-centricity. Customer-centricity doesn't mean giving in to every customer request. Still, it does mean putting the customer's perspective, rather than the company's leaders or organization, first when making important business decisions. - Joseph’s “just my thoughts”