When an organizational leader is busy, the organization is at risk. There is a high probability that work is abnormally concentrated on the leader or that the tasks currently being pursued are unsuitable for the organization. If leaders fail to address the right issues due to their own busyness or if tasks are not properly distributed within the organization, a crisis will soon arise. Being busy does not equate to sincerity. Instead, we must recognize the warning signs of limitations to survive. - Joseph’s “just my thoughts”
The reorientation and expansion of a business should be planned and decided in terms of customer synergies, not company synergies. It may be more successful to offer a customer who buys apple jam an extra slice of bread to spread it on than to provide a customer who buys apple jam an extra jar of peach jam. It's easier for the jam seller to give away an extra jar of jam, but for the customer, the bread is more valuable than the jam. - Joseph’s “just my thoughts”