When leaders are busy, organizations are at risk. Leaders who don’t acknowledge reality, who can’t make decisions and let time pass during conflicts, who can’t trust others, and who intervene in even minor matters exemplify incomparably incompetent leaders who disguise themselves with their own integrity to avoid failure. Leaders who fail to recognize their limitations and cannot delegate their responsibilities to others will harm both themselves and the organization while they keep their positions. - Joseph’s “just my thoughts”
The reorientation and expansion of a business should be planned and decided in terms of customer synergies, not company synergies. It may be more successful to offer a customer who buys apple jam an extra slice of bread to spread it on than to provide a customer who buys apple jam an extra jar of peach jam. It's easier for the jam seller to give away an extra jar of jam, but for the customer, the bread is more valuable than the jam. - Joseph’s “just my thoughts”