A Tiny Crevice. In other words, it is also called an affordance, permissiveness, or tolerance. A 5mm hole and a 5mm rod don’t fit perfectly together. If you hit it with a hammer, the rod might go into the hole, but only by forcing it. If they are the same size, they don’t really fit. There needs to be a slight gap to ensure a proper fit, which is known as ‘engineering tolerance.’ In this world, 5mm exists only as a concept and doesn’t truly confirm its existence. For some, ‘tolerance’ might be seen as a mistake or imperfection, but for others, it’s a principle of life that drives the world and should be natural. - Joseph’s “just my thoughts”
The reorientation and expansion of a business should be planned and decided in terms of customer synergies, not company synergies. It may be more successful to offer a customer who buys apple jam an extra slice of bread to spread it on than to provide a customer who buys apple jam an extra jar of peach jam. It's easier for the jam seller to give away an extra jar of jam, but for the customer, the bread is more valuable than the jam. - Joseph’s “just my thoughts”