Joy and resentment are emotions, but they carry energy. That energy greatly influences my life. The lesson adults teach about not making enemies is based on their own experience of that influence. When we go to court, we often see many people there because they harbor resentment, whether in civil or criminal cases. That demonstrates the power and impact of resentment. Ignoring emotions will eventually have consequences. Don’t make enemies; instead, always choose to share joy. - Joseph’s “just my thoughts”
The reorientation and expansion of a business should be planned and decided in terms of customer synergies, not company synergies. It may be more successful to offer a customer who buys apple jam an extra slice of bread to spread it on than to provide a customer who buys apple jam an extra jar of peach jam. It's easier for the jam seller to give away an extra jar of jam, but for the customer, the bread is more valuable than the jam. - Joseph’s “just my thoughts”