The era of the Industrial Revolution mechanized humans. In today’s information age, machines are increasingly humanized, exemplified by artificial intelligence. Artificial intelligence combines with robots to take over tasks traditionally performed by humans, leading to what is known as mechanical unemployment. This trend is referred to as the phenomenon of dehumanization, which concerns many laborers. However, the burger shop ‘Creator’ in San Francisco has embraced robots, selling burgers at an appealing price of $6 each, sparking considerable discussion. Rather than having a human operate like a machine, robots are utilized, while humans engage with customers, consult personalized recipes, and serve the burgers. This situation illustrates how advanced mechanization can help restore genuine humanity. - Joseph’s “just my thoughts”
As every person has a platform on social media, companies aim to allow customers to engage with their products or services. Offering experiential opportunities has gained significance; however, just because customers have experiences doesn’t mean they will share them. A crucial aspect is whether that experience becomes a lasting memory. It’s important to recognize that experience and memory are distinct concepts, and one must consider how to convert an experience into a meaningful memory. Essentially, experiences become memories when customers can fully express themselves during those moments. - Joseph’s “just my thoughts”