Attention and pain greatly influence customers’ willingness to pay. Nobody likes to wait. If customers search for products on an online store and receive instant results, they value it. But if they have to wait, it’s a different story. Showing a blank white screen causes customers to leave the site. However, if an animated circle indicates the connection is active, customers are more likely to wait. Additionally, displaying the search process, such as showing that results are being generated, helps customers wait more patiently. In fact, customers often wait with anticipation. Transparency helps ensure that customer interest remains positive and doesn’t turn into frustration. - Joseph’s “just my thoughts”
The conversation itself is value-neutral. Good and bad conversations are determined by circumstances and methods. Claiming that having many conversations is inherently good is misleading, as not all conversations are beneficial. Sometimes, silence can convey more than words. Dialogue exchanges information, communicates emotions, and conveys intentions and stances. However, a fruitful conversation can occur only when there is an implicitly respected distance between conversation partners, allowing both to express their intentions and thoughts appropriately within that distance. The reaction to these revealed intentions and thoughts ultimately decides whether to continue the conversation, shift to another topic, or maintain a stagnant relationship. - Joseph’s “just my thoughts”