Wrong Compensation. A semiconductor chip maker conducted an experiment. Workers worked four days a week and took a break. On the first workday, Monday, if they produced a certain number of chips, the company gave them a $30 bonus to motivate their work. However, there was no compensation for the remaining three days. The same bonus was offered again when work resumed after the holidays. The workers were divided into groups, and only on the first day did they earn a bonus: the first group received no reward, the second group was paid the same amount, the third group received a pizza coupon, and the fourth group got a compliment text message, with their productivity monitored for the other three days. Results showed that the first group, with no compensation, had the lowest productivity. The highest productivity was seen in the praise letter group, followed by the other groups. The company suffered a loss because of the $30 bonus. Social motivation and financial motivation are different....
We all know that seeing your business through the eyes of your customers increases your chances of success. But most of us mistakenly think we're seeing it from the customer's perspective while we see it as a supplier rather than a customer. Uber and Airbnb executives regularly use their services as customers. Try getting your family to buy your product or service. The more non-face-to-face the transaction, the more detailed the information the customers have about the sellers. If not about the product information, at least about the purchasing information. It doesn't matter how good your product is if they don't buy it, that's it! - Joseph’s "just my thoughts"