Power is often granted rather than generated. In other words, it derives from the consensual approval of others. The dilemma lies in whether to use the power conferred to the organization. If power is not utilized when it should be, it leads to neglect and a breach of trust. Conversely, if it is used when it should not be, it constitutes interference and violence. So, how do we distinguish between these situations? It should be exercised decisively when disagreements need resolution, when injustice or crime is anticipated or has occurred, or when harm is expected to be, or has been, inflicted on someone. In these instances, the use of power must be accompanied by accountability. Power should be deployed only if no one else is accountable for the choices and decisions made. Otherwise, it is better left to the organization’s discretion. Consequently, power, leadership, and benefits are healthy only when proportional to the level of responsibility. - Joseph’s “just my thoughts”
We all know that seeing your business through the eyes of your customers increases your chances of success. But most of us mistakenly think we're seeing it from the customer's perspective while we see it as a supplier rather than a customer. Uber and Airbnb executives regularly use their services as customers. Try getting your family to buy your product or service. The more non-face-to-face the transaction, the more detailed the information the customers have about the sellers. If not about the product information, at least about the purchasing information. It doesn't matter how good your product is if they don't buy it, that's it! - Joseph’s "just my thoughts"