Human relationships can break down in an instant, but most are the result of long-term mistrust. Likewise, reliability is built over time. A single special trigger can initiate this breakdown, with all outcomes being a continuous accumulation of small factors. When you reflect on your relationship, you may identify a certain pattern by reconsidering what earned your partner’s trust and what let them down. That pattern reveals my true self exposed to the outside. - Joseph’s “just my thoughts”
We all know that seeing your business through the eyes of your customers increases your chances of success. But most of us mistakenly think we're seeing it from the customer's perspective while we see it as a supplier rather than a customer. Uber and Airbnb executives regularly use their services as customers. Try getting your family to buy your product or service. The more non-face-to-face the transaction, the more detailed the information the customers have about the sellers. If not about the product information, at least about the purchasing information. It doesn't matter how good your product is if they don't buy it, that's it! - Joseph’s "just my thoughts"