Action and behavior are distinct. Action is an immediate response to a situation’s demands, while behavior is a voluntary response driven by will and intention. So, which one is more important? Both are essential. There is a time to act and a time to behave. The best approach is for your behavior to follow what you started with action. Immediate action is necessary to achieve results, and behavior is needed to put your will into action with a specific purpose or goal. A person who acts easily is practical, while a person who prefers behavior is strategic. But if you don’t act, nothing happens. The world we live in gains meaning after its occurrence and its consequences. - Joseph’s “just my thoughts”
We all know that seeing your business through the eyes of your customers increases your chances of success. But most of us mistakenly think we're seeing it from the customer's perspective while we see it as a supplier rather than a customer. Uber and Airbnb executives regularly use their services as customers. Try getting your family to buy your product or service. The more non-face-to-face the transaction, the more detailed the information the customers have about the sellers. If not about the product information, at least about the purchasing information. It doesn't matter how good your product is if they don't buy it, that's it! - Joseph’s "just my thoughts"