Negativity Bias: the tendency to focus more on bad things than good ones, influenced by its survival benefits. Our language contains about 30% words expressing positive emotions, 50% expressing negative emotions, and the rest neutral. It’s probably normal to say negative things. However, even in this environment, a small number of successful people use “positive language” that they are less likely to speak. Habits are important. - Joseph’s “just my thoughts”
We all know that seeing your business through the eyes of your customers increases your chances of success. But most of us mistakenly think we're seeing it from the customer's perspective while we see it as a supplier rather than a customer. Uber and Airbnb executives regularly use their services as customers. Try getting your family to buy your product or service. The more non-face-to-face the transaction, the more detailed the information the customers have about the sellers. If not about the product information, at least about the purchasing information. It doesn't matter how good your product is if they don't buy it, that's it! - Joseph’s "just my thoughts"