Understanding what one belongs to is knowledge derived from personal experience. In fact, the experiences of others can provide a more accurate understanding of your place in the world. A third-party perspective is crucial for problem-solving. The viewpoint and position of an outsider, rather than my own, enable me to comprehend my situation most objectively. A solution lacking objectivity is likely to lead to the repetition of problems and may render them unsolvable forever. When I ascend the mountain and gaze down at the town I live in, I notice things I’ve never seen before. Significant progress occurs when a third-party perspective is applied. - Joseph’s “just my thoughts”
We all know that seeing your business through the eyes of your customers increases your chances of success. But most of us mistakenly think we're seeing it from the customer's perspective while we see it as a supplier rather than a customer. Uber and Airbnb executives regularly use their services as customers. Try getting your family to buy your product or service. The more non-face-to-face the transaction, the more detailed the information the customers have about the sellers. If not about the product information, at least about the purchasing information. It doesn't matter how good your product is if they don't buy it, that's it! - Joseph’s "just my thoughts"