The era of the Industrial Revolution mechanized humans. In today’s information age, machines are increasingly humanized, exemplified by artificial intelligence. Artificial intelligence combines with robots to take over tasks traditionally performed by humans, leading to what is known as mechanical unemployment. This trend is referred to as the phenomenon of dehumanization, which concerns many laborers. However, the burger shop ‘Creator’ in San Francisco has embraced robots, selling burgers at an appealing price of $6 each, sparking considerable discussion. Rather than having a human operate like a machine, robots are utilized, while humans engage with customers, consult personalized recipes, and serve the burgers. This situation illustrates how advanced mechanization can help restore genuine humanity. - Joseph’s “just my thoughts”
The reorientation and expansion of a business should be planned and decided in terms of customer synergies, not company synergies. It may be more successful to offer a customer who buys apple jam an extra slice of bread to spread it on than to provide a customer who buys apple jam an extra jar of peach jam. It's easier for the jam seller to give away an extra jar of jam, but for the customer, the bread is more valuable than the jam.
- Joseph’s “just my thoughts”
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